Refund and Returns Policy

Refund and Returns Policy

At Techhub.co.ke, we are committed to ensuring your satisfaction with every purchase. We understand that occasionally, you might need to return a product. This policy outlines the procedures and conditions for refunds and returns.

1. General Return Conditions:

To be eligible for a return, please ensure that the following conditions are met:

• The item must have been purchased directly from Techhub.co.ke.
• The return request must be initiated within 7 days from the date of delivery.
• The product must be in its original, unused, and undamaged condition, with all original packaging, accessories, manuals, and any included free items.
• You must provide the original proof of purchase, such as the order confirmation email or invoice.

2. Reasons for Return:

You may return a product if:

• The product is defective or not functioning as described upon arrival. Please notify us immediately upon discovering the fault.
• You received the wrong product. If the product you received is different from what you ordered, please contact us within 48 hours of delivery.
• The product does not match the product description on our website.

3. Non-Returnable Items:

For hygiene and other reasons, the following items are non-returnable unless they are faulty upon arrival:

• Software where the seal has been broken or the product has been downloaded.
• Consumables such as printer ink, toner cartridges, batteries (unless faulty).
• Personal care items such as headphones, earphones (due to hygiene reasons) unless they are faulty upon arrival.
• Products that have been personalized or customized to your specifications.

4. How to Initiate a Return:

To initiate a return, please follow these steps:

• Contact our customer support team via email at nairobitechhub2025@gmail.com or call us at 0721156682 within the specified return period.
• Provide your order number, the name of the product you wish to return, and the reason for the return. Please include any relevant details or evidence (e.g., photos or videos if the item is defective).
• Our customer support team will review your request and provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the product.  
   

5. Return Shipping:

• If the return is due to a defective product, a wrong item shipped, or a discrepancy in the product description, Techhub.co.ke will be responsible for the return shipping costs. We will provide you with a prepaid shipping label or arrange for a pick-up.
• If the return is for any other reason (e.g., you changed your mind, ordered the wrong item by mistake), you will be responsible for the return shipping costs.
• Please ensure that the product is securely packaged to prevent damage during transit. Techhub.co.ke will not be responsible for any damage incurred during return shipping if the packaging is inadequate. We recommend using a trackable shipping service and insuring the package for its value.  
   

6. Inspection and Processing of Returns:

• Once we receive the returned product, our team will inspect it to ensure it meets the conditions outlined in this policy.
• The inspection process may take [2-3 business days] from the date of receipt.
• We will notify you of the outcome of the inspection and whether your return has been approved.

7. Refund Options:

If your return is approved, you will be eligible for one of the following refund options, based on your preference and the circumstances of the return:

• Full Refund: This will be issued to the original payment method used for the purchase. Please note that it may take [5-7 business days] for the refund to reflect in your account, depending on your bank or payment provider.
• Exchange: You may opt for an exchange for the same product or a different product of equal value, subject to availability. If the new product has a higher value, you will be required to pay the difference.
• Store Credit: You can choose to receive store credit for the value of the returned item, which can be used for future purchases on Techhub.co.ke.

8. Warranty:

• Many of the products sold on Techhub.co.ke come with a manufacturer’s warranty. The warranty period and terms vary depending on the product and the manufacturer.
• For warranty claims, please refer to the warranty documentation included with your product or contact the manufacturer directly. We may assist you in facilitating communication with the manufacturer if needed.

9. Important Notes:

• Techhub.co.ke reserves the right to refuse a return if the conditions outlined in this policy are not met.
• We are not responsible for any consequential or incidental damages resulting from the use or misuse of our products.
• This Refund and Returns Policy is governed by the laws of Kenya.

10. Contact Us:

If you have any questions or concerns about our Refund and Returns Policy, please do not hesitate to contact our customer support team: 

• Email: nairobitechub2025@gmail.com
• Phone: 0721156682
• Operating Hours: 9:00 AM to 6:00 PM

Thank you for shopping at Techhub.co.ke! We appreciate your business.

Last Updated: April 14, 2025